Kenya Airways cancellation policy outlines the procedures for canceling flights and the associated fees or penalties. The policy is designed to ensure fairness and transparency for passengers while also protecting the airline's interests.

Here's a summary of Kenya Airways' cancellation policy:

24-Hour Refund Policy

Kenya Airways offers a 24-hour refund policy for all tickets purchased directly from the airline's website or mobile app. This policy allows passengers to cancel their flights and receive a full refund without any penalties, provided the cancellation is made within 24 hours of booking and the flight is scheduled to depart at least seven days from the cancellation date.

Cancellations Beyond 24 Hours

For cancellations made beyond the 24-hour window, the fees and penalties depend on the type of ticket purchased and the fare conditions. Generally, cancellations are subject to a fee, and the remaining value of the ticket may be refunded.

Cancellation Process

To cancel a flight, passengers can visit the Kenya Airways website or mobile app and access their booking. They can then select the "Cancel Flight" option and follow the instructions. Alternatively, passengers can contact Kenya Airways customer service directly.

Exceptions to the Cancellation Policy

There are certain exceptions to the cancellation policy, such as:

• Tickets purchased through travel agents or partner airlines may have different cancellation policies.
• Tickets purchased for non-refundable fares may not be eligible for a refund.
• Tickets for group bookings may have specific cancellation terms.

Refunds

Refunds for eligible tickets are typically processed within 21-30 business days for credit/debit card purchases. The refund will be credited to the original form of payment.